A. General Information
What is DexStitches platform about?
DexStitches.com is a leading e-commerce platform dedicated to delivering a seamless and convenient fashion shopping experience. We leverage advanced technology to address common challenges faced by fashion shoppers in Nigeria, Africa, and across the world. Our platform offers a diverse range of fashion products from reputable brands and reliable distributors.
We are building the largest and most convenient platform to shop fashion, ensuring that whether you're shopping from home, seeking premium fashion at unbeatable prices, or expressing your unique style, we’ve got you covered. From retro enthusiasts to Gen Z, Millennials, and Bloomers, DexStitches caters to all fashion needs.
At DexStitches.com, we’re more than just an online store, we’re your everyday fashion partner.
Do you have a physical store?
At DexStitches, we are committed to revolutionizing the fashion shopping experience to be more convinient and limitless.
Unlike traditional stores, we don’t operate a physical location. Instead, we bring thousands of products from hundreds of brands directly to your fingertips through our full e-commerce platform.
With new arrivals every week, we ensure you’re always in touch with the latest trends.
Shopping with us means:
- No opening hours – Shop anytime, anywhere.
- No parking hassles – Enjoy the ease of online convenience.
- Simplified sizing – Find your perfect fit effortlessly.
- Seamless access to trends – Discover everything you need on our website or mobile app.
- Lightning-fast delivery – Receive your orders in as little as 4 hours within Lagos.
- Live item confirmation: During order processing (TnCA), after payment confirmation, we can share real, up‑to‑date images of the exact product you’re buying, not a generic photo.
- No surprises on delivery: If the item in the image isn’t what you ordered, we make it right. This is part of how we keep online shopping honest, clear, and confidence‑building.
Additionally, we offer an experience center in Lagos (only for bulk orders with downpayment), on some specific items (not all) where customers can pick up their paid orders, schedule personalized shopping and styling consultations, arrange for a complete wardrobe overhaul, and allow bulk buyers and fashion resellers can see our samples before processing their bulk purchases on the website.
Is buying online safe?
Yes, shopping on DexStitches.com is completely safe. We prioritize customer security, offering secure payment options and a transparent refund, return, and exchange policy. Your satisfaction and safety are our top priorities.
B. Ordering
How do I place an order on DexStitches?
- Choose a category or brand from the top navigation menu
- or search for a specific style by selecting the search icon and inputting the product name, style, color, brand.
- Select your desired item, select the size (if available), quantity and click "Add To Bag."
- Once all items are added, proceed to checkout.
- Select any of the tabs available to check out which are;
- Sign in to your account, create a new account, or instant checkut
- Enter your address, payment method, and delivery details to complete your order.
- Select complete order
- Make payment and reply with payment reciept attachement to the order confirmation email you have recieved
Do I need an account to place an order?
No, you can select "instant check out" to proceed without signing up. However, creating an account allows you to subscribe to our community and stay updated on new arrivals and promotions.
Can I place an order over the phone?
Yes, our Customer Service advisors are available to assist you with phone orders. You can engage them directly using the chat button on our website.
C. Payment
1. How do I pay within Nigeria?
You can use either bank transfer (preferably) or Paystack. Note that Paystack takes 24 to 48 hours to confirm payments, we accept all form of online payments used in Nigeria including mastercard, verve, interswitch.
To make bank transfer, pay to the accunt details below ;
- Account Name: DexStitches
- Bank Name: Moniepoint
- Account Number: 6656924021
2. How do I pay securely outside Nigeria (e.g., USA, UK, Canada, Portugal, Australia)?
We accept United States Dollar ($), Pound Sterling (£), & Euro (€)
- Bank Transfer: Currently, we only accept bank transfers made directly to our official company accounts listed below, please do not make payments to any other account under any circumstances.
For international payments, please use the following details:
- International Payment Transfer Applications: Use applications such as LemFi, Wise, Remitly, WorldRemit, Nala, Xoom, Sendwave, Revolut, or any trusted provider in your country.
- Confirm Shipping Total: Contact our support team to confirm the shipping total before making your payment.
- Order Confirmation: For bulk orders, we advise ordering below 2kg equivalent pf the product, add in the note section the actual total quantity of the same products you need with other information and proceed to checkout and complete the order, then reach out to our support team to confirm the shipping total.
- Payment Verification: Convert the amount to Naira from your currency and make the payment. Share the payment receipt with us.
- Processing: Your order will be processed immediately after payment confirmation.
3. What payment methods do you accept? Bank Transfer (supported by all banks in Nigeria), Visa, Verve & MasterCard.
We are currently undergoing developments to automate and accept international payments in all forms, including:
- American Express
- PayPal
- Apple Pay
- CashApp
- Alipay
- UnionPay
- iDEAL
- Boleto
- Klarna
- USSD
- Verve
- JCB
- Discover
At present, we only accept bank transfers (supported by all banks in Nigeria, USA, UK & Europe) directly to our company account shared previously.
4. Can I make payment in installments?
We are currently working on integrating installment payment platforms. This feature will be announced on all our media channels when it becomes available.
5. Do you offer payment on delivery?
No, we don’t. We stopped offering payment on delivery in 2021 due to a high number of order failures caused by customers being unavailable at the time of delivery.
6. Can I send my rider to pick up an order?
Yes, you can send a rider to our pick-up experience center after a pick-up date has been scheduled and payment confirmed which typically takes minimum of 48hours.
7. Currency Selection
How do I select a different currency for my shopping experience?
DexStitches allows shoppers to choose their preferred currency, making it easier to view product prices in a familiar format. You can switch between Naira | NGN (₦), US Dollars (USD), Canadian Dollars (CAD), British Pounds (GBP), Ghanaian Cedis (GHS), and Australian Dollars (AUD). Here's how:
Steps to Select a Different Currency:
From the Menu:
- Navigate to the top-right corner of the homepage.
- Locate the currency dropdown menu.
- Click on the dropdown and select your preferred currency from the list (Naira, CAD, USD, GHS, GBP, AUD).
- The website will automatically update all product prices to reflect the selected currency.
During Checkout:
- Once you've added items to your shopping cart, proceed to the checkout screen.
- On the checkout page, you will see an option to change the currency.
- Select your preferred currency from the dropdown menu, and the total amount will update to display the selected currency.
- Complete your payment using the available methods for your region.
D. Shipping & Delivery
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Full shipment details can be provided upon request.
How long does delivery take?
Delivery times vary by location:
- Lagos Metropolis: 2 to 48 working hours.
- Outside Lagos: 2 to 7 working days.
- International: Timelines vary by destination, and tracking is provided.
Can I track my order?
Yes, you can track your order via your account on our website. For orders outside Lagos, tracking details will be shared after the shipment is created.
Do you offer same-day delivery in Lagos?
Yes, select the "Express Delivery" option during checkout for same-day delivery within Lagos. For urgent deliveries, express delivery can be done within 1 to 4 hours or on the same day, depending on urgency. The cost is approximately twice our regular delivery rates.
All express orders must be made before 1pm.
Can you deliver outside Lagos within 24 hours?
For urgent orders outside Lagos, we can route them through motor parks for delivery within 24-48 hours. However, this method is at your shoppers risk, as it is not insured.
How long will it take to get my Kaftan, Senator, Agbada or other custom manufactured pieces ?
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24 hours: Selected ready-made products from recommended brands
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72 hours: Express production (₦15,000 extra for khaftans and ₦25,000 extra for agbada)
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9 working days (within): Regular production at prices listed on website, default.
Timeline starts after full payment and order confirmation is made on the website.
E. Returns & Exchanges
What is your return policy?
We accept returns under specific conditions outlined in our Return and Privacy Policy. Returns are not accepted for emergency orders due to the resources required for expedited delivery.
What is your policy on exchanges?
We only exchanges for the same item in a different size and same value within 24 hours of receiving your order. Items must be in the exact condition as sent. Contact customer support to initiate the exchange process.
Can I leave a review for products I've purchased?
Yes, we encourage customers to leave reviews and feedback on purchased products. Simply by viewing the product page and selecting review option, your input helps us improve our service or use this link to drop a review directly on google by clicking here
F. Customer Support
How can I contact customer support if I have a question or issue?
You can reach our customer support team via:
Our support hours are from 9:00 AM to 6:00 PM, Monday to Saturday.
G. Product Information
Are the products on your platform authentic?
Authentic refers to products that are genuine, real, and not counterfeit. Original refers to products that are directly made by or for a brand, representing the brand's official products.
On DexStitches, we categorize our products into two main types:
- Direct Partnerships with International Brands: We partner directly with reputable international and local brands or their primary distributors, ensuring that you receive genuine authentic/original products at competitive prices. We currently partner with Nike, Vans, Converse, DXS, ASOS, Boohoo, and many more.
- Verified Credible Sources: We also source products from credible suppliers whose quality has been rigorously verified by our team.
On our website, products labeled or titled as “Original” belong to the first category, indicating a direct partnership. You can easily identify them by checking the product title or searching for the term “Original.” Products from the second category, marked as “Verified Credible Source,” do not carry the “Original” label in their title.
Rest assured, all products on our platform meet high standards of quality.
Do you offer customization or personalization services?
Yes, we offer customization and personalization services for clothing items, including full wardrobe overhauls. You can request these services during checkout or by contacting our customer support team.
Can I get a live image of my requested products to prove availability before making payment?
Our policy is to process orders only after payment confirmation. However, if the confirmation image does not match the displayed item, you will be issued a refund upon request by COB on the same day.
How does suit sizing work on DexStitches?
We’ve made suit sizing simple and shopping by showing three familiar options, so you can choose what you already know.
Example: EU 48 | Slim Medium | 32
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EU Size (EU 48, 50, 52): Standard European suit sizing. If it’s listed on the website, it’s available.
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Fit + Shirt Size:
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Slim Medium – Medium shirt size with a tighter, tailored fit.
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Regular Medium – Medium shirt size with a more relaxed fit.
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Waist Size (32, 34, 36): Use this if you’re unsure of your top or EU size.
Need help?
You can send us a photo of the size tag from a shirt, suit, or trousers you already own, and we’ll recommend the best fit for you.
How does sneaker & shoes sizing work on DexStitches?
We’ve simplified sneaker sizing on DexStitches so you can easily find your correct shoe size using what you already know.
Example: EU 43 | US 10 | UK 9
Here’s what each size means:
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EU Size (38–47):
This is the standard European sizing, which is also the same sizing used for China-made footwear. If you usually know your EU size, stick with this.
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US Size:
This is the common sizing used in the United States.
Example: EU 43 = US 10
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UK Size:
This is the sizing system used in the United Kingdom.
Example: EU 43 = UK 9
You only need to match one of these sizes — they all represent the same shoe.
Not sure of your size?
You can send us a photo of the size label from a sneaker you already own, and our team will help you confirm the best fit before ordering.
What types of suits do you sell on DexStitches?
We offer a wide range of premium suits to suit different occasions, styles, and personal preferences. Here’s a simple breakdown to help you choose the right one:
Italian Suits
Designed with sharp tailoring and lightweight fabrics, Italian suits are known for their sleek silhouette and modern elegance. Ideal for business wear, events, and everyday sophistication.
Tuxedo Suits
Tuxedos are formal evening suits, typically featuring satin or silk lapels. They are perfect for black-tie events, weddings, galas, and special occasions that require a refined look.
Double-Breasted Suits
These suits feature a front with overlapping panels and two columns of buttons. They offer a bold, structured, and timeless appearance, suitable for formal events and power dressing.
Single-Breasted Suits
The most classic and versatile suit style, featuring a single row of buttons. Perfect for work, weddings, and general formal or semi-formal wear.
Three-Piece Suits
Includes a jacket, trousers, and a waistcoat. This style adds an extra layer of elegance and is ideal for weddings, ceremonies, and polished formal looks.
Slim-Fit Suits
Tailored for a modern, close-to-the-body fit. Best for shoppers who prefer a sharp, contemporary silhouette.
Regular-Fit Suits
Designed for comfort with a more relaxed cut while maintaining a clean, professional appearance.
Wedding & Occasion Suits
Curated specifically for weddings, engagements, and special celebrations, combining style, comfort, and standout details.
If you’re unsure which suit works best for your event or body type, our team is always available to help you choose the perfect fit.
Does “Italian suit” mean it’s made in Italy?
Not always. Italian suit refers mainly to the style and tailoring—slim fit, soft shoulders, and lightweight fabrics. Some are made in Italy, others are crafted elsewhere using Italian design standards. Product details always show the origin where applicable.
H. Promotions & Discounts
Are there any discounts or promotions available?
To stay updated on the latest promotions and discounts, sign up for our emails and follow us on social media.
How do I apply a promo code?
Add eligible items to your shopping bag and enter the promo code at checkout. If the code is valid, the discount will be applied automatically.
I. Security & Privacy
What security measures do you have in place to protect my personal information?
We take your personal information's security seriously. Our website is encrypted, and we follow strict protocols to ensure your data is safe.
J: Trust & Shopper Protection
I just found DexStitches today and I’m unsure if it’s real. I’ve been scammed before, so I don’t trust online shopping — why should I trust you?
We completely understand how you feel, many shoppers come to us after bad experiences elsewhere. Your safety, confidence, and convenience are exactly why DexStitches.com exists.
Here’s why thousands trust us every day:
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We are a fully registered company in Nigeria and the USA with RC 8171953
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We’ve been operating consistently for over 8 years, delivering fashion to shoppers nationwide and abroad.
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100% transparency: every product on our platform is either original from brand partners or verified from trusted suppliers.
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Over 100,000+ products available, far more fashion varieties than most you can find online.
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Strong media presence: featured in reputable publications and partnered with top organizations.
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Verified social platforms: you can check our Instagram, Facebook, TikTok, and reviews from real shoppers.
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We publish guides to protect shoppers, including how to avoid online scams, read here
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Secure payments: multiple safe methods, including paystack, bank transfer, which we recommend for fastest processing and peace of mind.
After comparing DexStitches with scam-prone experiences and unreliable platforms, the difference is clear. No other Nigeria-based fashion shopping platform matches our consistency, transparency, customer protection, and proven long-term track record.
Our payment terms, return policies, and order processing are carefully designed to prioritize committed fashion shoppers rather than casual enquiries, ensuring a smooth, reliable experience that delivers genuine shopping satisfaction.
And here’s the best part:
once fashion shoppers try DexStitches.com, they instantly experience a more convenient, more transparent, and more reliable way to shop for fashion. That clarity and ease become the “aha” moment, turning first-time buyers into confident, repeat customers who trust us as their go-to fashion destination.
At DexStitches, your convenience is our top priority. We sincerely appreciate your patronage and are dedicated to surpassing fashion shopping standards as we continue to establish ourselves as a household name in fashion retail.
Thank you for choosing DexStitches, where shopping fashion meets convenience
